F.A.Q

Dr Grobbelaar works strictly on an appointment system. It is essential for safety and hygiene, as well as your privacy.
Please be punctual and keep to your allocated time.
You are welcome to phone (preferred) or e-mail with your request.
Time is allocated according to your needs, so please indicate what you require.
Please cancel your appointment if you are unable to attend- there is often somebody waiting for a time slot.

Payments must be done in full immediately after the consultation/procedure.
Cash, Card payment, Zapper and EFT are accepted.
Claims for Medical Aid must be submitted by the patient for reimbursement -it will not be done by the practice.
As a rule, aesthetic treatments are not covered by Medical Aid.
The initial consultation fee may be deducted from the procedure, depending on the treatment done.

Please be advised that only ONE person will be allowed at a time, except if a parent is accompanying a child.
You will be required to open a file and give your medical background.
You will be required to give consent for examination and treatment.
An examination and evaluation will be performed.
If possible treatment will be done.
A follow-up booking will be done for certain procedures.

For all procedures requiring injections, please do not consume any alcohol on the day or the day before the procedure, as this may predispose you to more bleeding and bruising.
Try to stop supplements (e.g. Omega) 3 days before the treatment to prevent bruising and excessive bleeding.
Always give any medical information regarding your health between visits.
It is VERY important to inform Dr Grobbelaar regarding Covid-19 infection history and vaccinations, as these may impact on the timing of certain treatments.